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Quality Services

Our accredited management system is under constant surveillance. We guarantee high quality, professionalism of our services and individual approach to every and each project

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Valuable and advanced ideas

Advanced auditing technique – Process orientated, value added risk based auditing means new value and improved business to your Company

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No hidden costs. The price is calculated according to the mandatory IAF rules.

Recognizes and trusted by leaders

Managers of leading companies who want more than just checking compliance have entrusted us with certification of their management systems.

 

Check how your organization can contribute to achievment of the sustainable development goals (SDG) according to  UN Agenda 2030 document.

 

MANAGEMENT SYSTEM STANDARDS

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ISO 9001:2015 Quality management system

With this certification, the organization proves to have a managed, maitained and improved business system, through controlled documentation, managed business processes, and conducted internal audits. The risks are controlled and managed.

ISO 9001: 2015 specifies requirements for a quality management system when an organization:

must demonstrate its ability to consistently deliver products and services that meet customer requirements and applicable legal and regulatory requirements, must show the ability to control and manage their processes and risks aims to improve customer satisfaction through effective implementation of the system, including processes for improving the system and ensuring compliance with customers and applicable legal and regulatory requirements.

All ISO 9001: 2015 requirements are generic and are intended for application to any organization, regardless of the type or size, or the products and services it provides.

Benefits of ISO 9001 certification to your organization:

Identifies and encourages more efficient and time-saving processes

Procesess managed: defined, described, measured and  controlled

Provides senior management with an efficient management process

Demonstrates compliance with customer, regulatory and/or other requirements

Sets out areas of responsibility across the organization

In some countries mandatory if your business want to tenders in the public sector

Communicates a positive message to staff and customers

Reduces operating costs related to waste, rework and non-value added activities

Provides continual assessment and improvement

Increases market share as a certified organization

Maintaining satisfied customers and gaining potential customers

Enhancement of marketing opportunities

Benefits of ISO 9001 certification to your customers:

Improved quality and service

Long term quality assurance

On time delivery

Right first time approach

Fewer returned products and complaints

Building the Quality Management System and with ADRIACERT Certification, your organization is contributing to  the achievement of sustainable development goals no. 4, 8, 9, 17  according to Agenda 2030.

Call us: +385 1 770 7273   or  fill in the form

ISO 14001:2015 Ecology and Environmental Management System

With this certification, the organization proves to have a managed, maintained and improved business system through controlled documentation. Environmental aspects are defined by risk analysis and all preventive actions have been taken to prevent environmental pollution. The processes are controlled and the system is managed.
Standard ISO 14000 provides practical tools for companies and organizations of all kinds who want to manage their environmental responsibilities.

ISO 14001: 2015 and its accompanying standards such as ISO 14006: 2011 focus on environmental protection systems. Other standards in the family focus on specific approaches such as auditing, communication, labeling and analysis of the life cycle, as well as environmental challenges such as climate change.

The ISO 14000 standard is developed by ISO Technical Committee ISO / TC 207 and its various subordinates.

ISO 14001: 2015 sets criteria for the environmental management system and can be certified. Creates a framework that a company or organization can follow to establish an effective environmental management system. It can be used by any organization regardless of its activity or sector.

The use of ISO 14001: 2015 can assure the safety of companies and employees and external stakeholders and that environmental impact is measured and improved.

Benefits of ISO 14001 certification to your organization:

Competitive and financial advantage through improved efficiency and reduced costs

Enhances the corporate image and credibility

Monitors and controls the effect of operations on the environment, now and in the future

Compliance with current and future statutory and regulatory requirements

Environmentally engaged employees

Protects the company assets and shareholders

Develops access to business partners and potential customers

Puts forward true value through enhancement of marketing opportunities

Benefits of ISO 14001 certification to your customers:

Improved quality and of services

Established trust and credibility

Reduced complaints

Averts pollution and reduces waste

Reassures customers who take an active interest in environmental performance that they are working with a company which promotes a shared environmental ethics

Building the Ecology an Environment  Management System and with ADRIACERT Certification, your organization is  contributing to the achievement of sustainable development goals no. 2, , 6, 12, 13, 17  according to Agenda 2030.

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OHSAS 18001:2007 Health and Safety Management System

On March 12, 2018, the standard ISO 45001 was published, which completely replaces OHSAS 18001. We advise organizations to build and certify their system according to this new standard.

OHSAS 18001, Occupational Health and Safety Assessment Series, (officially BS OHSAS 18001) is an internationally applied British Standard for occupational health and safety management systems. It exists to help all kinds of organizations put in place demonstrably sound occupational health and safety performance. It is a widely recognized and popular occupational health and safety management system.[1]
ISO 45001, which is based in part on OHSAS 18001, was published in March 2018 and is anticipated by the International Organization for Standardization to replace OHSAS 18001 over three years. ISO 45001 was adopted as a replacement for BS OHSAS 18001.
Organizations worldwide recognize the need to control and improve health and safety performance and do so with occupational health and safety management systems (OHSMS). However, before 1999 there was an increase of national standards and proprietary certification schemes to choose from. This caused confusion and fragmentation in the market and undermined the credibility of individual schemes.

Benefits of OHSAS 18001 certification to your organization:

Eliminates or minimizes risk to employees

Contributes in a healthier and safer working environment

Demonstrates confidence in your organization

Reduces downtime risks through on-site accidents

Ensures legislative and regulatory compliance

Reduces the likelihood of prosecutions and fines

Greater involvement in environmental safety from employees

Increases stakeholder confidence with internationally acknowledged standard

Promotes new effective procedures and processes

Benefits of OHSAS 18001 certification to your customers:

Improved quality and of services

Established trust and credibility

Reduced complaints

Reassures customers who take an active interest in environmental performance that they are working with a company which promotes a shared environmental ethics

Building the Occupational Safety Management System and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 9, 3  according to Agenda 2030.

Call us: +385 1 770 7273   or  fill in the form

ISO 45001:2018 Health and Safety Management System

With this certification, the organization proves to have a managed, maintained and improved business system through controlled documentation. Environmental aspects are defined by risk analysis and all preventive actions have been taken to prevent environmental pollution. The processes are controlled and the system is managed.

ISO 45001: 2018 specifies requirements for the Health and Safety Management System (OH & S) at work and provides guidelines for its use to provide organizations with safe and healthy work, prevention of work injury and poor health and proactive improvement of their OH & S performance.

ISO 45001: 2018 applies to any organization that wants to establish, implement and maintain the OH & S management system to improve health and safety at work, eliminate dangers and minimize OH & S risks (including system deficiencies), exploit OH & Opportunities and addressing OH & S’s management of system non-compliance related to its activities.

ISO 45001: 2018 helps the organization achieve the desired outcomes of its OH & S management system. In line with OH & S’s policy, the expected OH & S management system outcomes include:

a) constant improvement of OH & S performance;

b) fulfillment of legal requirements and other requirements;

c) achieving the goals of OH & S.

ISO 45001: 2018 applies to any organization regardless of size, type, and activity. Applies to OH & S risks under the control of the organization, taking into account factors such as the context in which the organization operates and the needs and expectations of its workers and other interested parties.

ISO 45001: 2018 does not specify specific criteria for OH & S performance.

ISO 45001: 2018 enables the organization, through its OH & S management system, to integrate other aspects of health and safety, such as employee benefits.

ISO 45001: 2018 does not deal with issues such as product safety, property damage or environmental impact, except for workers and other relevant stakeholders.

ISO 45001: 2018 can be used in full or in part to systematically improve health and safety at work. However, claims to comply with this document are not acceptable unless all of its requirements are incorporated into the OH & S organization management system and are enforced without exception.

Benefits of ISO 45001 certification to your organization:

Eliminates or minimizes risk to employees

Contributes in a healthier and safer working environment

Demonstrates confidence in your organization

Reduces downtime risks through on-site accidents

Ensures legislative and regulatory compliance

Reduces the likelihood of prosecutions and fines

Greater involvement in environmental safety from employees

Increases stakeholder confidence with internationally acknowledged standard

Promotes new effective procedures and processes

Benefits of ISO 45001 certification to your customers:

Improved quality and of services

Established trust and credibility

Reduced complaints

Reassures customers who take an active interest in environmental performance that they are working with a company which promotes a shared environmental ethics

Building the Occupational Safety Management System and with ADRIACERT Certification, your organization is  contributing to the achievement of sustainable development goals no. 9, 3  according to Agenda 2030.

Call us: +385 1 770 7273   or  fill in the form

ISO 37001:2016 Antibribery Management System

Very interesting and demanding system, especially for the public sector and local government, but also for the private sector. This system establishes control mechanisms that have the task to maximally prevent any possible corruption in the organization and beyond.

Bribery is one of the most challenging and devastating issues in the world. With more than a billion dollars per year paid off, the consequences are catastrophic, reducing the quality of life, increasing poverty and worsening public confidence.

Nevertheless, despite the efforts at national and international level to resolve bribery, it remains a major problem. Recognizing this, ISO has developed a new standard that helps organizations to fight bribery and promote ethical business culture.

ISO 37001, anti-corruption management systems, determine a range of measures that help organizations prevent, detect and resolve bribery. This includes accepting bribery policy, appointing a person who will monitor bribery, training, risk assessment and deep analysis of projects and business associates, conducting financial and commercial controls, and initiating reporting and investigation procedures.

It’s designed to help your organization implement a bribe prevention system or improve the controls you currently have. It helps reduce the risk of bribery and may show your stakeholders that you have established internationally recognized anti-corruption control controls in good practice.

Benefits of ISO 37001 certification to your organization:

Helps fight bribery

Promotes ethical business culture

Improves performance of affected processes

Proves employees’ commitment to anti-bribery best practices

Monitors and manages risk throughout your business

Demonstrates that your organization implements, maintains and improves anti-bribery compliance program

Protects the company, assets, shareholders and directors from bribery

Protection of anonymous signaling of irregularities (whistleblowing)

Benefits of ISO 37001 to your customers:

Ensures legislative and regulatory compliance

Establishes trust and credibility to customers

Proves commitment to anti-bribery best practices

Building the Antibribery Management System and with ADRIACERT Certification, your organization gives strong  contribution to the achievement of sustainable development goals no. 1, 2, 8, 16, 17  according to Agenda 2030.

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ISO 27001:2013 Information Security Management System

Information security management system. This system is brilliantly and naturally complementary to the EU 679/2016, known as the GDPR (General Data Protection Regulation), on the protection of personal data. Standard ISO / IEC 27000 assists organizations to ensure data security.

Using this family of standards will help your organization manage asset security such as financial information, intellectual property, employee details, or information that you trust third parties.

ISO / IEC 27001 is the most recognized standard in the family that provides requirements for the ISMS.

ISMS is a systematic approach to managing sensitive company information to keep them safe. This includes people, processes, and IT systems using a risk management process.

I can help small, medium and large companies in any sector to ensure the security of information.

 

Benefits of ISO/IEC 27001 certification to your organization:

Provides physical and environmental security across all management processes

Provides you with a competitive advantage

Reduces costs due to incident and threat minimization

Demonstrates compliance with customer, regulatory and/or other requirements

Sets out areas of responsibility across the organization

Communicates a positive message to staff, customers, suppliers and stakeholders

Integration between business operations and information security

Alignment of information security with the organization’s objectives

Puts forward true value through enhancement of marketing opportunities

Benefits of ISO/IEC 27001 certification to your customers:

Keeps customers intellectual property and valuable information secure

Provides customers and stakeholders with confidence in how you manage risk

Secures exchange of information

Ensures customers that you are meeting your legal obligations

Enhances satisfaction of the delivery of your service or products

Building the Information Security  Management System and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 8, 9, 11, 16  according to Agenda 2030.

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ISO 22301:2013 Business Continuity Management System

The norm is ideal for any firm that wants its clients to demonstrate that they have built up processes and implemented all the measures to be able to provide their service 24 hours each day of the week. (7×24). When a company faces a threat of sudden business disturbance, the ability to respond quickly and effectively is key to its survival.

ISO 22301: 2012 specifies the requirements for planning, establishing, deploying, managing, monitoring, reviewing, maintaining, and continually improving the documented management system to protect, reduce the likelihood of occurrence, prepare, respond, and recover from adverse incidents when they occur.

The requirements set out in ISO 22301: 2012 are generous and are intended for application to all organizations or their parts, regardless of the type, size, and nature of the organization. The scope of application of these conditions depends on the operating environment and complexity of the organization.

 

Benefits of ISO 22301 certification to your organization:

Establishes a framework to identify, reduce, and manage threats for your organization

Increases organizational productivity with “Plan, Do, Check, Act” best practice approach

Demonstrates compliance with customer, regulatory and/or other requirements

Decreases the internal and external business continuity audit costs

Improves incident response time and minimize the threats

Gains competitive advantage with an internationally acknowledged standard

Increases client confidence and demonstrate resilience

Provides continual assessment and improvement

Benefits of ISO 22301 to your customers:

Improved service and security

Increased confidentiality

Regulated legal compliance

Fewer incidents and damages

Top client delivery levels

Building the Business Continuity Management System and with ADRIACERT Certification, your organization is  contributing to the achievement of sustainable development goals no. 8, 9, 11, 16  according to Agenda 2030.

Call us: +385 1 770 7273   or  fill in the form

ISO 50001:2018 Energy Efficiency Management System

Very interesting and useful system. This certification is very often requested when approving some EU incentive funds.

New version of  ISO 50001:2018 was published in August 2018, and may be certified.

Efficient use of energy helps organizations save money by helping to preserve resources and address climate change. ISO 50001 supports organizations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS).

ISO 50001 is based on a management system model that is continually improving and used for other well-known standards such as ISO 9001 or ISO 14001. This facilitates organizations to integrate energy management into overall efforts to improve quality and manage the environment.

ISO 50001: 2018 provides a framework for organization requirements to:
– Develop a policy for more efficient use of energy
– Define goals to fulfill this policy
– Use data to better understand and make decisions about using energy
– Measure results it looks at how policy works and
– Continuously improves energy management.

Benefits of ISO 50001 certification to your organization:

Reduced carbon footprint and greenhouse-gas emissions

Meet mandatory energy efficiency goals or legislations

In some countries mandatory if you want to tender for some public sector work

Reduce energy costs

Increase credibility intended for customers and stakeholders

More effective risk management

Help manage a in sink decision making procedure with all staff members

Develop a well-managed right the first time approach

Provides senior management with an efficient management process

Demonstrated compliance with customer, regulatory and/or other requirements

Sets out areas of responsibility across the organization

Improves, communicates  a positive message to staff and customers

Provides continual assessment and improvement

Benefits of ISO 50001 certification to your customers:

Sustainability

Energy cost reductions

Green Manufacturing

Less polluted, healthier and  safer environment

Quality product and services

Energy efficiency

Building the Energy Management System and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 6, 7, 8, 9 13  according to Agenda 2030.

Call us: +385 1 770 7273   or  fill in the form

ISO 55001:2014 Asset Management System

An excellent and highly effective system by which the company proves that they have put their assets into creating additional and / or new value. This system is well integrated with ISO 9001: 2015 and other new generation standards, and can serve as a good basis for the implementation of ISO 27001 and GDPR (but not a requirement). ISO 55001: 2014 specifies requirements for a property management system within the organization context.

ISO 55001: 2014 can be applied to all types of assets and for all types and sizes of organizations.

Almost every organization needs or wants to achieve more with its assets. Not only how to minimize downtime or lost production but also how to spend good money to achieve value for the purpose of organization.

In recent years, many companies have begun to understand the importance of asset management as a business strategy that will, properly implemented, improve financial results. Typical asset management system results include improved day-to-day control and business efficiency, reduced risk-related costs, regulatory compliance and reduced failure rate. Tangible results include a significant increase in profitability with dramatic fall in unit costs.

 

Benefits of ISO 55001 certification to your organization:

Improved performance of an asset management and control of its life-cycle

Reduced risks and costs related to assets ownership

Identifies and encourages more efficient and time saving processes

Provides and maintains business growth

Improved organizations performance

Improved quality of products and/or services

Planned long term investment opportunities

Improved communication and relation among departments

Improves the reputation of the organization

Benefits of ISO 55001 certification to your customers:

Improved quality and services sustainability

Managed risk

Reduces costs

Increased credibility

Fewer returned products and/ complaints

 

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ISO 22716:2007 GMP for cosmetisc production

Good Manufacturing Practice (GMP) System in Cosmetic Production. Any company or craft that works on some cosmetic products such as: powders, creams, tonics, lotions must have implemented this system. There are many ways in which a cosmetic product can be contaminated with microorganisms. They are then propagated to create a high number of bacteria that can cause adverse effects on product quality and consumer health, from infections to severe allergic reactions.

ISO 22716: 2007 provides guidelines for the production, control, storage and shipping of cosmetic products.

These guidelines cover aspects of product quality, but do not generally cover the aspects of security for staff involved in the plant or cover aspects of environmental protection.

Guidelines from ISO 22716: 2007 are not applicable to research and development activities and distribution of finished products.

 

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ISO 13485:2016 Medical Devices Production Management System

Any company that produces any medical device or consumable material used in vitro or in vivo in healthcare facilities must have introduced this system. This system is a legal obligation for such companies. ISO 13485: 2016 defines requirements for a quality management system in which the organization must demonstrate its ability to provide medical products and related services that consistently meet customer requirements and applicable legal regulations. Such organizations may be involved in one or more lifecycle phases, including design and development, production, storage and distribution, installation or servicing of medical devices and design and development or provision of related activities (eg Technical Support). ISO 13485: 2016 can also be used by suppliers or external parties providing products, including quality management services, such an organization.

ISO 13485: 2016 requirements apply to organizations regardless of their size and regardless of their type, except where explicitly stated. Wherever these requirements apply to medical products, requirements apply equally to the related services provided by the organization.

Processes that require ISO 13485: 2016, which are applicable to an organization but are not carried out by an organization, are responsible for organizing and managing the organization’s quality management system by monitoring, maintaining and controlling the process.

 

Benefits of implementing ISO 13485 Management System in your organization

Global Recognition

Improved legal and regulatory or contractual requirements compliance

Assistance in monitoring supply chain effectiveness

Increased profit margins

Improved product safety

Increased Efficiency

Proactive error detection and prevention

Cost Savings

More Effective Risk Management

Increased likelihood of meeting Customer Requirements

Benefits of ISO 13485 Certification to your customers

Quality ensured medical devices

Safe and effective medical devices

Lower skepticism and increased confidence for end-customer

Building the Medical Devices Management System and with ADRIACERT Certification, your organization is  contributing to the achievement of sustainable development goals no. 3, 6, 8, 9  according to Agenda 2030.

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ISO 39001:2012 Road Transportation Safety Management System

The norm is applicable to road-handling and maintenance companies (traffic safety) but also to professional carriers (trucks and buses)

ISO 39001: 2012 sets out requirements for a road traffic management system (RTS) to enable an organization that communicates with the road traffic system to reduce death and serious injury related to traffic accidents that may be affected. The requirements of ISO 39001: 2012 include the development and implementation of appropriate RTS policies, the development of RTS goals and action plans, which take into account the legal and other requirements the organization has mandated and information on RTS elements and criteria that the organization identifies as RTS which can be controlled and those that can be affected.

 

Benefits of ISO 39001 certification to your company:

Improves company image

Reduces traffic accidents

Improves productivity

Improves working environment which leads to higher employee satisfaction

Cost reduction on vehicles

Competitive advantage toward your competitors

Competitive advantage in tenders

Less administrative procedures with insurance companies

Commitment to Corporate Social Responsibility

Benefits of ISO 39001 certification to your customers:

Safe and effective transportation

Reduced service complaints

Ensures quality, safety and reliability

Alignment regulatory laws

 

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ISO 29990:2010 Service Management System for Informal Educational Institutions

This standard is intended for all private high schools. It can be fine-tuned with ISO 9001. So, a system of higher education may implement and be certified according to ISO 29990: 2010, what wil also increase transparency and enable a worldwide comparison of teaching services, offering a unique alternative supported by an international consensus on a large number of national services and management standards now existing in the field informal learning.

Knowledge becomes a key factor of successful corporate governance around the world, and education is increasingly seen as a business-oriented service.

The growing economic importance of learning in a global knowledge society has created new economic opportunities, such as the activity it provides for providing services to nonprofit students. Therefore, quality assurance becomes a key issue.

The goal of ISO 29990: 2010 is to provide a generic model for high-quality professional practice and performance and a common reference of LSPs and their clients in shaping, developing and providing informal education, training and development,

The standard encourages student focus and process results, and emphasizes a variety of options available for delivering learning services.

Building the Unformal Education Management System and with ADRIACERT Certification, your organization is  contributing to the achievement of sustainable development goals no. 1, 4, 7, 8, 9  according to Agenda 2030.

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HACCP Rules for ensuring the production of healthy food

HACCP is not a norm but a system of regulations, which only ensures operational health and hygiene at the operating level in food production Hazard analysis and critical control point. Food production, storage, and distribution monitoring system for identification and control of associated health hazards. It is aimed at prevention of contamination, instead of end-product evaluation. In place of relying on food inspectors to detect food safety problems, HACCP shifts the responsibility to the food producer to ensure that the product is safely consumable. Proposed by the Codex Alimentarius Commission for the food industry in general, and meat, poultry, and seafood industry in particular, it has been adopted by some 150 countries.

Implementing the Food Safety Rules and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 6, 8, 9, 12  according to Agenda 2030.

Pozovite nas: +385 1 770 7273   or drop us a mail adriacert@adriacert.hr

ISO 22000:2018 Food Safety Management System

Unlike the HACCP rules, ISO 22000 is a complete control standard that includes the entire HACCP system, but also applies to management.
The version of this standard is FSSC 22000 security of the supply chain, which we also certify. The ISO 22000 family of international standards deals with food safety management.

The consequences of unsafe food can be serious, and ISO food safety management standards will help organizations identify and control the risks to food safety. As many today’s food products cross national borders several times, international standards are needed to ensure the global food supply chain security.

ISO 22000: 2018 defines the requirements for a food safety management system and can be certified. Define what organization needs to do to demonstrate its ability to control food safety hazards to ensure safe food. It can be used by any organization regardless of size or position in the food chain.

 

Benefits of ISO 22000 certification to your organization:

Maintenance and continuous improvement of the Food Safety Management System

Provides a framework for management commitment, communication with suppliers and customers,

Engagement of HACCP and other preventive plans that ensure food safety

Commitment to customer satisfaction

Improves the reputation of the company

Alignment with other internationally acknowledged standards

Helps minimize food safety risks

Increases transparency in food safety responsibility

Benefits of ISO 22000 certification to your customers:

Ensured safe food

Better quality in the food industry

Conformity of products and services

Ensures quality, safety and reliability

Building the Foof Safety Management System and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 6, 7, 8, 9, 12  according to Agenda 2030.

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ISO 18295-1:2017 Customer Contact Center Management system

ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.

The ongoing success and development of any organization relies on its understanding of the expectation levels and perceptions of its customers. The results of specific consumer research by ISO’s Consumer Policy Committee (COPOLCO) prompted an initial request to member bodies to assess the interest in a customer-focused contact centres standard.
Service standards are an important element of service management excellence; they help clarify expectations for clients and employees, enable performance management, and support client and customer satisfaction. This document specifies requirements and gives guidance for in-house (captive) contact centres and outsourced contact centres (third party providers). It is intended to be used for any customer interaction with a customer contact centre (CCC).
Implementation of ISO 18295-1 and ISO 18295-2 can create value for the customer, the client, the employee and the CCC, improving the robustness and efficiency of the service and the client/CCC relationship, therefore enabling the CCC to deliver a higher level of customer experience on behalf of the client.
This document specifies requirements for customer contact centres (CCC) which are either in-house or managed by an outsourcer. It deals with certain aspects of products and services which remain the responsibility of the client organization, rather than the CCC.
ISO 18295-2 specifies requirements for the client organization that mandates the CCC (in-house CCC and/or the outsourcer). A CCC is not responsible for certain aspects of products and services which remain the responsibility of the client organization.
ISO 18295-2 aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of this document.

 

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ISO 17100:2015 Translation services - requirements for translation services

Very applicable in foreign language schools that deal with professional translation ISO 17100: 2015 includes quality requirements for core processes, resources, and other aspects required for translation service delivery that meets the appropriate specifications.

The application of ISO 17100: 2015 also provides the means by which the TSP can demonstrate the compliance of certain translation services with ISO 17100: 2015 and the ability of its processes and resources to deliver translation services that will meet customer requirements and other applicable specifications.

Use of raw products from machine translation and subsequent editing outside the scope of ISO 17100: 2015.

ISO 17100: 2015 does not apply to interpreter services.

 

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EU 679/2016 - GDPR regulation EU

GDPR is not a norm but an regulation, therefore, a legal obligation just like the FMC. Its mandatory application starts on May 25, 2018., and punishment for is unthinkable for our environment. It is about the system of protecting the personal information of the clients with which the organization works. (banks, insurance companies, hotels, hospitals, school facilities … .itd). Almost all legal entities, but this regulation does not apply to everyone in the same scope. GDPR can be downloaded from the link: http://eur-lex.europa.eu/legal-content/HR/TXT/PDF/?uri=CELEX:32016R0679&from=HR
The Universal Data Protection Act (GDPR) (EU) 2016/679 is the EU legal framework for data protection and privacy for all individuals within the European Union. It deals with manipulation of personal data outside the EU. GDPR aims primarily to give citizens and residents control over their personal data and to simplify the regulatory environment for international business by integrating regulations within the EU. Old Data Protection Directive (Directive 95/46 / EC) was replaced by GDPR.

It was adopted on April 27, 2016. and has become mandatory on May 25, 2018, after a two-year transitional period.

Unlike the directive, it does not require national governments to legislate and is therefore directly binding and enforceable

The rule applies if a data controller, an organization that collects data from an EU resident or processor, is an organization that processes data on behalf of data controllers such as cloud service providers or the data subject (persons) is based in the EU. The Regulation also applies to organizations established outside the EU if they collect or process personal data of individuals located within the EU. According to the European Commission, “personal information is any information pertaining to an individual, whether it relates to his or her private, professional or public life. This may be anything from the name, address, photographs, email addresses, banking details, posts on social networking sites, medical information, or computer IP address. ”

The Regulation does not apply to the processing of personal data for national security activities or for the implementation of EU law; However, industrial groups dealing with possible conflict of laws questioned whether Article 48 of the GDPR may be called upon to prevent a controller from being subject to third country laws in accordance with the legal order of the country’s enforcement, judicial or national security authorities to provide such bodies with personal information of an EU citizen, regardless of whether the data are in the EU or outside. Article 48 states that any judgment of a court or arbitral award and any decision of a third country administrative body which requires a controller or processor to transmit or disclose personal information may not be recognized or enforced in any way other than on the basis of an international agreement such as mutual legal assistance agreement between a third country (outside the EU) and the EU or a Member State. The Data Protection Reform Package also includes a Special Data Protection Directive for the Police and Criminal Justice Sector, which provides rules on the exchange of personal data at national, European and international level.

 

Benefits of GDPR Audit Certification:

Demonstrate accountability and compliance with the GDPR

Show commitment to data protection and privacy

Prevent financial and data loss

Create competitive advantage in the market

Increase reputation and brand strength

Remedies, liabilities, and penalties

Develop an appropriate level of expertise for GDPR legal and technical evaluation

GDPR Audit Certification a third-party audit performed by ADRIACERT which, upon verification that an organization is in compliance with the requirements of General Data Protection Regulation, will issue a GDPR attestation. This attestation is then maintained through regularly scheduled annual surveillance audits by ADRIACERT, with re-certification of the General Data Protection Regulation performed on a triennial basis.

Note: ADRIACERT will not accept any liability that may arise as result of any security breach or vulnerability in your system that may impact the compliance to the GDPR requirements after the audit assessment.

 

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ISO 41001:2018 Facility Management

ISO 41001:2018 specifies their equirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to besustainablein a globally-competitive environment.
There quirements specified in ISO 41001:2018 are non-sectorspecific and intended to be applicable to all organizations, or parts there of, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Increasingly complex, the global facility management (FM) market will be worth USD 1 trillion by 2025 – and that’s just that which is outsourced 2). Concerned with the management, operation and maintenance of an organization’s facilities, FM is a discipline that needs to balance the rapidly changing needs and demands of the variouss take holders that it serves with effective, safe and sustainable business needs. It affects the health and well-being of all those who come in contact with an organization and covers a wide range of areas including occupancy costs (the second-highest over head in almost every organization), use of space, maintenance, security, cleanliness, the environment and more.
ISO 41001, Facility management – Management systems – Requirements with guidance for use, has just been published to help FM team sachieve optimum efficiency. Drawing on international best practice, the new management system standard constitutes a benchmark for developing and driving an effective strategic, tactical and operational FM regime. It will also assist organization sseeking to outsource FM, as those providers who are able to demonstrate compliance with the standard will provide them with anassurance regarding their approach and processes.
Chairof ISO/TC 267, Facility management, the ISO technical committee that developed the standard, said ISO 41001 will assist organizations in a number of ways by establishing a common approach and a set of processes that can be referred to around the world.
“Every company, big or small, has some element of facility management. It is a complex discipline that directly affects everyone, as it is all about the spaces that we occupy and how those spaces meet the needs of the people who use them on a daily basis.
“ISO 41001 is the first standard of its kind for facility management and has the potential to make a real difference to organizations by improving work for cehealth and safety, reducing their impact on the environment and making considerable cost savings and efficiencies.”

 

The benefits of ISO 41001 certification for your organization:

Removes or minimizes employee risk

Contributes to a healthier and safer working environment

Regulates contractual relations with engaging subcontractors

It shows confidence in your organization engaged in maintaining and managing facilities

Reduces breaks due to on-site accidents

Ensures legislative and regulatory compliance

Reduces probability of prosecution and fines

Increases the trust of stakeholders in the organization with an internationally recognized standard

It promotes new effective processes and processes

 

The benefits of ISO 41001 certification for your customers:

Improved quality and service

The risk of client shutdown is under control, managed and minimized

All business elements are regulated by contracts

Ad hoc procedures are solved promptly

Trust and credibility are established

Reduced complaints and appeals

The client is fully committed to his business

 

Building the Facilities Management System and with ADRIACERT Certification, your organization is contributing to the achievement of sustainable development goals no. 8, 9, 11  according to Agenda 2030.

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EN 15017:2005 Funeral Services

The norm is very applicable in various utility companies that manage the city’s cemeteries. It is also recommended to implement ISO 9001 together with EN 15017. Utility companies are also obliged to implement GDPR. This European standard prescribes conditions for providing funeral services. This European standard does not apply to product-related technical requirements. Health and safety requirements are not covered by this European standard.
What are the basic principles of the EN 15017: 2005 standard?
1. European standard EN 15017: 2005 ensures the quality of funeral services, including the highest degree of compassion and respect for deceased and deceased, in compliance with local regulations in force.
2. The standard is intended to establish the transparency of funeral services, principles and price policy for consumers. It contains framework recommendations that include provisions of national laws and the tradition of ethical, cultural and regional funeral rituals as well as hygienic and ecological considerations.
3. The standard prescribes appropriate services as well as information requirements that must be met by the management of the Association or the director of a funeral enterprise. The standard rounds up the profile of vocational qualifications and further training of members of the management board or the director of the funeral enterprise, as well as other permanent staff.
Why is this standard required?
We need to improve our own work, increase efficiency, competitiveness and the satisfaction of the users and workers employed by the organizations that provide post-mortem services.
Or, in other words, introducing this standard into affiliates’ business means that it will be more organized, disciplined, responsive and steady progress, that all essential activities will be documented, and all the knowledge will be used to continuously improve the quality of work.

 

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